Shipping Policy
At Thomasonia, we’re dedicated to delivering wellness-driven solutions directly to your door. To make your experience seamless, we offer FREE shipping on all orders so you can focus on enhancing your posture and overall health.
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. "Dispatched" means your order has been handed over to our shipping carrier and is on its way to your address. During peak times or holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and begin once your order is dispatched. Below are our estimated transit times by region:
- US: 15-20 business days
- UK: 17-25 business days
- Australia: 15-24 business days
- Canada: 14-20 business days
- Worldwide: 20-30 business days
Please note: During peak periods or holidays, shipping carriers may experience delays beyond our control. International orders may also face customs delays, extending the estimated timeframe.
Order Changes & Accurate Shipping Details
To ensure smooth delivery, it is essential to provide complete and accurate shipping information during checkout. Missing or incorrect details can lead to delays or cancellations. If there are system-detected address issues, our team will contact you within 3 business days to confirm your shipping information. If no response is received, we may need to cancel your order.
If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. While we’ll do our best to accommodate changes, we cannot guarantee modifications after this period.
Delayed Delivery
At Thomasonia, we aim for timely delivery, but occasional delays may occur due to factors beyond our control, such as carrier disruptions, weather, or customs clearance. If such issues arise, we’ll work with the courier to resolve them and keep you updated.
In rare cases, delays may occur due to product availability, address verification, or payment issues. If this happens, we will notify you promptly.
Please note: While we are committed to supporting you, Thomasonia cannot guarantee exact delivery dates or be held liable for delays caused by external factors. However, we are always available to assist with any concerns you may have.
Lost or Stolen Packages
Once your package is handed over to our trusted carriers, Thomasonia cannot control its transit. If your package is lost or stolen, please contact us via our Contact Us page. We recommend filing a claim directly with the courier, as they may require additional information to process it.
Our team will also follow up with the courier on your behalf and keep you informed. While Thomasonia cannot be held responsible for lost or stolen packages, we will do our best to assist. Depending on the situation, a replacement may be offered if the package cannot be recovered.
Shipping Policy Updates
Thomasonia reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage you to review this policy periodically for any updates that may affect your order.
By purchasing from Thomasonia, you agree to this Shipping Policy and any changes made to it. For questions or concerns, please contact us via our Contact Us page.
Thank you for choosing Thomasonia—where wellness and confidence begin with better posture!